Refund policy

Return & Refund Policy

At SeventeenTwelve, we aim to keep your shopping experience simple and clear.

Returns

You can return your order within 14 days of receiving it.

To start a return, please use our returns process and make sure all items are selected correctly. Items not included in the return request cannot be processed.

For returns or exchanges, contact us at:
info@seventeentwelve.eu  

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Return Conditions

• Items must be unworn, unwashed, and in original condition
• All original tags and packaging must be included
• We do not offer exchanges — you can place a new order if needed

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Return Shipping

Return shipping costs are €5.90 and will be automatically deducted from your refund.

Original shipping costs are non-refundable.

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Refunds

Once your return has been received and approved, your refund will be processed within 14 days to your original payment method.

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Important

We reserve the right to refuse returns that do not meet the conditions above.